Shipping & Returns

If we can be of help or to phone in an order, please call us toll free: 1-877-872-2806. You are always welcome to contact us regarding the availability of merchandise or inquire about a product.

Note: Cancellation of order prior to shipping is subject to 15% credit processing fee. 

DELIVERY

Standard Shipping: Orders will ship from the warehouse within 1 to 5 business days with typically 3 to 5 days in transit. Only occasionally orders may take up to 3 weeks depending on very heavy sales volumes and product availability. Superior Sauna currently ships by U.S. Postal Service Priority Mail and FEDEX Ground, daily Mon-Fri.

For the MIDWEST, Speedee Delivery service is available in Wisconsin, Minnesota, Iowa, N. and S. Dakotas, and most of Illinois and Nebraska. See service map. Call to order for Speedee Delivery 15% to 30% discounted shipping rates compared to national carriers.

FedEx Express: order placed before 1pm Central Standard Time should allow for us to schedule an Express pickup before the daily cutoff, otherwise next scheduled Express pickup day. 

Freight Orders: For pallet shipping of orders: sauna kits, large Do-It-Yourself parts, commercial sauna heaters, sauna or steam room doors, etc., the U.S. Special freight company will pick up the order from our factory and transfer order to beyond carrier if outside of the Midwest. Sauna kit and custom DIY parts order delivery lead time is usually 2-4 weeks, depending on how many custom sauna orders are currently in production. Freight orders ship weekdays typically 3 to 7 days in trasit in US. Your order is delivered to your driveway, which can be unloaded by hand in bundles with 2 people or with fork lift at delivery site. Most bundles are between 10 to 40 lbs, sauna doors approx. 80 lbs., and wood sauna stoves are approx. 130 lbs.

International Orders: call or email with the following information:

  • order information: item descriptions and price 
  • payment information: Visa/MC/AmEx/Discover or Paypal accepted (recommended to call if paying with credit card, email is not secure to send credit card numbers)
  • complete international shipping address
  • CANADA residents: We can easily ship to many Parcel Service Centers in the US along the Canada border. Save $$ on shipping by taking a road trip across the border to pick up your merchandise.
  • International Shipment Info: sauna accessories and other small sauna parts items are shipped by US Postal Service or Fedex Int. Ground and large orders like sauna kits, gas or wood sauna stoves ship via common carrier freight) Some additional fees may be due upon delivery.

SHIPPING AND HANDLING FEES

Our shipping and handling fees for orders of sauna accessories and smaller DIY sauna parts can be calculated before checkout. Some products are available by phone order only, request shipping quote for these items by phone.

Most other products like large D.I.Y. sauna parts, sauna kits, sauna heaters, etc. are 'Call to Order' to ensure best way shipping and an accurate shipping quote over the phone. 

All parcel orders are shipped using USPS Priority Mail or FEDEX, only occasionally by UPS ground. We will provide tracking information or delivery confirmation if an email address is given at time of order.


QUALITY ASSURANCE

  • Every order is inspected to ensure order accuracy and quality of products.
  • All credit card transaction and security verification take place using current encrypted SSL (Secure Socket Layer) technology to provide our clients the highest level of protection.
  • We follow PCI Security Guidelines for securely handling Credit Card information. We do not electronically store your credit card information after you place an order on our website.  


RETURNS/EXCHANGES require a RMA number or will not be accepted

  • Before shipping product back to us, Call 1-877-872-2806 for a RMA number.
  • Returns must be made within 30 days of receiving your goods.
  • Returns are subject to a restocking fee of 30% or choose store credit with 15% restock fee.
  • All approved refunds will be issued within 30 days of receipt. Credits made for returns include only the cost of the merchandise and tax when applicable. Return shipping charges will not be refunded.
  • Unfortunately, we can't accept returns on electric sauna heater parts. 
  • REQUESTS FOR RETURNS OR EXCHANGES MUST BE RECEIVED WITHIN 15 BUSINESS DAYS OF RECEIVING YOUR GOODS.

SHIPPING FAQ:

What is an RMA number?  Return Merchandise Authorization number must be issued by phone and posted clearly on shipping label of returns. Superior Sauna WILL NOT accept returns without an RMA number.

What address should I send my return to? 

Superior Sauna
68670 State Farm Rd
Ashland, WI 54806
Attn: RMA # (write your RMA number)

Can I exchange my RMA'd item for a different product? No. We do not exchange RMA items for different items. We will only replace an RMA'd item with an identical replacement item.

How do I return a defective item?  For proof of defective item, email 3 to 5 photos and a detailed description of the circumstances of defect. Photos must be clear (not blurry), showing the overall product and defective area of product with close up views. Email photos to info@superiorsaunas.com for a customer service representative to review.


IN THE CASE OF SHIPPING DAMAGE, notify Carrier and Superior Sauna immediately at 1-877-872-2806. Please email 3 to 5 photos and a detailed description of the circumstances of damage. Photos must be clear (not blurry), showing the damaged area of product with close up views. MAKE SURE TO PHOTO DAMAGED SHIPPING BOX, PALLET OR CRATE AS WELL.  Email photos to info@superiorsaunas.com for a customer service representative to review.

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