Refund policy

Returns or exchanges require a RMA (return merchandise authorization) number or will not be accepted.

Before shipping product back to us, Call 1-877-872-2806 for a RMA number.
Returns must be made within 30 days of receiving your goods.
Returns are subject to a restocking fee of 10% or choose store credit with 5% restock fee.

All approved refunds will be issued within 30 days of receipt. Credits made for returns include only the cost of the merchandise and tax when applicable. Return shipping charges will not be refunded.

Unfortunately, we can't accept returns on electric sauna heater parts.

What address should I send my return to?

Superior Saunas
68670 State Farm Rd
Ashland, WI 54806
ATTN: RMA# (provided RMA number)

Can I exchange my return item for a different product?

No. We do not exchange RMA items for different items. We will only replace an RMA'd item with an identical replacement item.

How do I return a defective item?

For proof of defective item, email 3 to 5 photos and a detailed description of the circumstances of defect. Photos must be clear (not blurry), showing the overall product and defective area of product with close up views. Email photos to info@superiorsaunas.com for a customer service representative to review.

Please visit our FAQ's for more information.