Description
Return, Exchange FAQs
Read below for more information or please visit our FAQs page for anything about Saunas or returns, shipping and delivery here.
Product Guarantees
At Superior Saunas we hand pick the best products, we hold pride for our amazing customer service, one of the largest distributers in the USA for all things Sauna and include education materials in our site along with additional information for every product we sell. Please read below for more information on our guarantees and FAQs.
Informative Sauna Articles
- How to Enjoy Sauna
- Traditional Versus Infrared Sauna
- Heat Stratification Diagram (For proper sauna ceiling height)
- Sauna Benefits
- Sauna Care Instructions
- Cleaning & Maintenance
- Sauna Heater Rocks Info
- Sauna Wood Treatment
- Sauna Woods Health & Ecology Information
- Key Features of Sauna Design
- Sauna Information Booklet
- Custom Sauna Planner
- Border Parcel Center Locations for Canadian Orders
Guarantees
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Quality Assurance
We use high-quality materials and construction methods in all of our hand-made sauna kits, and offer warranties across our carefully selected brands.
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Amazing Customer Service
Our knowledgeable Design Consultants are headquartered along the shores of Lake Superior, ready to help you with your sauna build project pre & post-purchase.
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Wide Range of Products
From DIY sauna kits to steam rooms and accessories, we provide a comprehensive range of products to make your sauna dreams a reality.
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Educational Resources
We provide extensive information and resources about sauna installation & maintenance. Our team is very helpful and resourceful for both new & experienced sauna-goers.
FAQs
What is the timeline for shipping?
Depending on the product orders will ship from the warehouse within 1 to 5 business days with typically 3 to 5 days in transit. Only occasionally orders may take up to 3 weeks depending on very heavy sales volumes and product availability. Superior Sauna currently ships by U.S. Postal Service Priority Mail and FedEx Ground, daily Mon-Fri. We do not ship on weekends or holidays.
Otherwise for FedEx Express: Orders placed before 1pm Central Standard Time should allow for us to schedule an Express pickup before the daily cutoff, otherwise next scheduled Express pickup day.
What is the return window?
Returns must be made within 30 days of receiving your goods.
What should I expect with freight orders?
For pallet shipping of orders: sauna kits, large Do-It-Yourself parts, commercial sauna heaters, sauna or steam room doors, etc., the U.S. Special freight company will pick up the order from our factory and transfer the order to beyond carrier if outside the Midwest. Sauna kit and custom DIY parts order delivery lead time is usually 2-4 weeks, depending on how many custom sauna orders are currently in production. Freight orders ship weekdays typically 3 to 7 days in transit in the US. Your order is delivered to your driveway, which can be unloaded by hand in bundles with 2 people or with fork lift at delivery site. Most bundles are between 10 and 40 lbs, sauna doors approx. 80 lbs., and wood sauna stoves are approx. 130 lbs.
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