Once a freight order is placed (door, heater, lumber, prefab, etc.) it enters our fulfillment queue and is packed in the order it was received. Typical fulfillment times are 2-3 weeks. Once an order is ready to ship you will receive the tracking information from our carrier (Valley Companies). You may need to check your SPAM/Junk folder because these emails can be filtered there. Please allow 1-2 weeks for transit time. The delivering terminal will reach out 24 hrs. in advance of the delivery. You do not need to be present at the time of delivery. The shipment is delivered curbside or to the first dry location. If you have any questions, please feel free to reach out. *Note we cannot guarantee delivery timelines and work off estimates with the shipping company directly.