Depending on the product orders will ship from the warehouse within 1 to 5 business days with typically 3 to 5 days in transit. Only occasionally orders may take up to 3 weeks depending on very heavy sales volumes and product availability. Superior Sauna currently ships by U.S. Postal Service Priority Mail and FedEx Ground, daily Mon-Fri. We do not ship on weekends or holidays.

Otherwise for FedEx Express: Orders placed before 1pm Central Standard Time should allow for us to schedule an Express pickup before the daily cutoff, otherwise next scheduled Express pickup day.

Returns must be made within 30 days of receiving your goods.

For pallet shipping of orders: sauna kits, large Do-It-Yourself parts, commercial sauna heaters, sauna or steam room doors, etc., the U.S. Special freight company will pick up the order from our factory and transfer the order to beyond carrier if outside the Midwest. Sauna kit and custom DIY parts order delivery lead time is usually 2-4 weeks, depending on how many custom sauna orders are currently in production. Freight orders ship weekdays typically 3 to 7 days in transit in the US. Your order is delivered to your driveway, which can be unloaded by hand in bundles with 2 people or with fork lift at delivery site. Most bundles are between 10 and 40 lbs, sauna doors approx. 80 lbs., and wood sauna stoves are approx. 130 lbs.